GIVA Terms of Service
Last Updated: October 2026 · Indiejewel Fashions Pvt. Ltd.
Welcome to the GIVA online boutique. By accessing, browsing, or purchasing from our platform, you acknowledge and agree to comply with the terms and statutory consumer protections established herein.
1. Product Authenticity & Hallmark Specifications
All sterling silver items sold by GIVA are certified 925 purity and stamped with the official 925 mark. Solid gold products sold under the Heer collection are certified by the Bureau of Indian Standards (BIS) and laser-marked with a verifiable 6-digit Hallmark Unique Identification (HUID) code.
2. Pricing, Taxes & Making Charges
All product catalog prices are shown in Indian Rupees (₹). While browsing, prices reflect item base costs; applicable Goods and Services Tax (GST 3% on gold/silver) is itemized during checkout summary. GIVA guarantees 0% making charges on select solid gold collections as advertised.
3. 30-Day Doorstep Exchange Guarantee
Customers may request a size exchange or alternate design swap within 30 days of shipment receipt, provided items remain unworn and retain original tamper tags and packaging. Personalised engraved jewellery is custom-crafted and therefore exchangeable only in the event of documented transit defect.
4. 6-Month Complimentary Re-plating Warranty
Every GIVA 925 silver product includes a complimentary 6-month re-plating warranty against tarnishing or natural finish dulling. Customers may redeem this service at any retail boutique or via scheduled door pickup.
5. Intellectual Property & Brand Rights
All jewellery designs, photographs, brand identity trademarks, and software code are the intellectual property of Indiejewel Fashions Pvt. Ltd. Unauthorized commercial reproduction is prohibited under applicable Indian intellectual property statutes.