GIVA Privacy & Data Security Policy

1. Information We Collect

We collect information that is strictly required to fulfill your orders, provide shipment delivery tracking, and personalize your store experience:

• Contact Details: Full name, shipping destination address, mobile phone number, and email address.
• Order Transactions: Products selected, ring sizes, order totals, and payment authorization reference codes.
• Device & Session Telemetry: Anonymized browser version, device viewport, and search preference cookies to improve load performance.

2. Payment Credentials & Card Security

GIVA does never store or record credit card CVVs, debit card PINs, or net banking passwords on our servers. All digital transactions are directly processed via RBI-compliant, PCI-DSS Level 1 certified payment gateways (such as Razorpay and PayU) utilizing end-to-end 256-bit encryption.

3. Courier Logistics & Data Sharing

Your shipping name, delivery address, and contact number are shared strictly with verified courier logistics partners (BlueDart, Delhivery) exclusively for scheduling door delivery and sending real-time SMS/WhatsApp tracking notifications. We never sell or lease customer information to third-party marketing brokers.

4. Cookies and Session Storage

We utilize browser cookies and local storage tokens solely to maintain your active shopping cart items, keep your saved wishlist synchronised across page visits, and remember your regional delivery pincode.

5. Customer Rights & Grievance Officer

You retain full rights to request deletion of your account records or update contact details at any point. For any privacy queries or data protection requests, please contact our Grievance Officer at privacy@giva.co or reach our corporate headquarters in Bengaluru, Karnataka.